Bridging the Care Gap with Patient-Centered Tech
Dr. Dana Mincer and HealthBook+ CEO Chris Turner explore the future of proactive, personalized care
Watch the full podcast
It’s not about replacing the provider. It’s about making sure the care plan sticks and that patients have the support and nudges they need between visits.
– Chris Turner speaking about a virtual assistant in an AI platform featuring PaiGE
The healthcare industry is evolving quickly, yet countless patients still slip through the cracks once they leave the exam room. Care plans fade from memory, records disappear into disconnected systems, providers drown in admin tasks, and patients are left to navigate complex health needs on their own.
But what if every patient had clear insights into their own health, the confidence to act on them, and real-time support between visits?
On a recent episode of the Unfiltered Doctor Podcast, Dr. Dana Mincer of Love Health DPC sat down with Chris Turner, CEO of HealthBook+, to explore how our digital-first, personalized guidance and engagement platform combines data, lifestyle guidance, and human-centered AI to empower patients and achieve better outcomes.
The Problem: Fragmented Data, Forgotten Patients
During the conversation, Dr. Dana relayed her experience juggling autoimmune diagnoses, chasing down records, and hitting delay after delay echoes a reality millions face. She noted that this ever-present brick wall raises constant questions.
“What happens when patients leave my office? Do they really understand the plan? Do they have support in implementing it?” she asked.
Turner echoed her frustrations.
“Even with 25 years in healthcare, it’s still hard to navigate,” he noted. “We’ve built systems that make it incredibly difficult for people to own and act on their health.”
At the root of this chaos is fragmented data.
Traditional EHRs were designed for billing, not quality care, so they’re often inaccurate or incomplete. As Turner pointed out, 65% of HealthBook+ users uncover mistakes in their EHRs. With patient data scattered across numerous systems, providing coordinated care is nearly impossible.
A New, Unified View of Health
HealthBook+ flips the script by stitching together data from both the point of service (clinics, hospitals, labs) and the point of living (wearables, journaling, self-reported habits). The platform also integrates with smart scales and more than 500 other devices.
This unified data stream powers an agentic AI platform featuring PaiGE™, a virtual assistant that translates these raw numbers to guide patients toward their next best health action and keeps them on track long after the visit ends.
“It’s not about replacing the provider,” Turner emphasized. “It’s about making sure the care plan sticks and that patients have the support and nudges they need between visits.”
As a lifestyle medicine practitioner, Dr. Dana is always searching for ways to extend care beyond the clinic walls. She was impressed with PaiGE’s potential to help her in this area.
“PaiGE might remind someone to journal. Or follow up on breathwork. Or suggest a short video for cortisol-lowering. That’s huge.”
That actually reduces your workload instead of adding to it. This lets me do more of what I love. Connect with patients and guide them forward.
– Dr. Dana speaking about AI-driven scribes and PaiGE
From Reactive Care to Proactive Partnership
HealthBook+ turns traditional “wait-and-see” medicine into an ongoing, two-way conversation. PaiGE sends timely reminders, gentle check-ins, and curated micro-lessons so patients never feel abandoned during the long stretches between appointments.
After a recent bout of food poisoning, Turner logged his symptoms in the app. PaiGE instantly generated a personalized triage plan, which included instructions on when to rest, what to hydrate with, and which red-flag symptoms would warrant a clinic visit.
“It was ultra-personalized,” he said. “It didn’t just help me feel better. It helped me avoid unnecessary visits, stay safe, and learn from the experience.”
Clinicians can also reap the benefits of the technology.
AI-driven scribes capture key details during a visit, automatically extract action items, and schedule follow-ups without requiring doctors to toggle between screens. HealthBook+ can also run alongside existing EHRs through integration, allowing teams to maintain their familiar systems.
“That actually reduces your workload instead of adding to it,” Dr. Dana said. “This lets me do more of what I love. Connect with patients and guide them forward.”
Putting Power and Privacy Back in Patients’ Hands
Central to the HealthBook+ philosophy is true health ownership. Patients — not siloed systems — decide who sees their records, what data is shared, and when access expires. They can flag mistakes, contribute new details, and build a complete, living portrait of their health.
That accuracy matters. When AI models ingest flawed EHRs, they generate flawed guidance. By giving consumers the tools to correct their records, HealthBook+ flips the traditional model.
Naturally, deeper access raises concerns about privacy. But HealthBook+ is HIPAA- and GDPR-compliant, protected by end-to-end encryption, and independently audited to ISO 27001 standards.
In short, patients gain agency without sacrificing security.
Built for the Future of Primary Care
HealthBook+ continues to evolve alongside the clinicians it serves.
During the podcast, Dr. Dana aptly noted that time is the key component that’s missing in most healthcare relationships, and that HealthBook+ “helps give that back to both the patient and the provider.”
Clinicians move from simply managing care to co-creating it. Patients shift from passive recipients to informed partners. And every data point — whether captured in a clinic, on a smartwatch, or in a late-night journal entry — feeds a smarter, more compassionate ecosystem.
This ecosystem is transforming the patient journey — one personalized nudge at a time.
Watch the full podcast below
About HealthBook+
Headquartered in Denver, CO, HealthBook+ is a digital health company dedicated to improving lives through intelligent, human-centered technology. Healthbook+’s personalized AI guidance and engagement platform empowers patients and clinicians by integrating clinical, administrative, and lifestyle support into one seamless experience. The all-in-one platform delivers personalized insights, streamlined communication, and intelligent health guidance that help drive better outcomes, lower costs, and more proactive, connected care. The platform’s AI models are continuously reviewed by the company’s Medical Advisory Board, and are powered by an individual’s comprehensive health information, sourced from their provider-hosted EHR systems, personal health trackers, and via self-reporting. For more information, visit healthbookplus.ai.
